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All events on Tessera support refunds. After a refund request is submitted, organisers can choose to process the refund directly from their dashboard.

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Other Guides are here.

1- Refund Requests & End-to-End Refund Process [End-User]

1.1. After purchase, ticket holders receive their tickets by email

To request a refund, they must do so from their profile on Tessera, not from the email

1.2. Users can choose how many tickets they want refunded in a single request

1.3. After submission, the status will display Pending, until the organiser approves or rejects the request

1.4. Ticket holders can cancel their refund request anytime before it is processed